1 reviews | Active since Mar 2009
We cannot manage new orders and installations, We are *********** to the extreme !
2 Weeks for a new ADSL line installation they said. On 2 weeks when I phoned, they said it can take up to 15 working days. On 15 working days, they went " Oh is your line not in yet? I wonder what is happening with it." 20 Working days later they said " Just to give you an update, We have no Idea what is happening with your line, We do not know what it is we are doing! We are ***********! A new line is important to us, but we will not do anything to monitor our installations. and we still have no idea what is happening to your line! Just to let you know we don't know either! Have a nice day!
Good afternoon
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed, and escalated to the relevant department to have a look into.
We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Good afternoon
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed, and escalated to the relevant department to have a look into.
We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services