We as customers deserve better!

Hi,

I understand that you have a lot of queries to go through on the helpdesk but if your staff is overwhelmed please hire more people so we can get the care we deserve as paying customers.

Going to my complaint :- I have spent 4 days now with an ON and OFF LTE connection, granted I sat on it testing and running diagnostics on the router interface to see if I can sort it prior reporting it since I have a good number of years in Networking but couldn't crack it.

I reported the fault yesterday morning and no one even responded to the ticket, I then called the call centre and the guy on the helpdesk told me what I already know and asked me to do what I have already done, I couldnt get mad at him as he handled my call very nicely. However even after calling support my problem remained.

This morning support responds to my ticket with :-

"Hi

I can confirm that there was a Cell C outage regarding connectivity yesterday. It was escalated and seems to have been resolved. Can you please test your connection now and see if is works?"

Shortly after they closed my query, I mean do you guys feel this is my money's worth?, Im paying close to R1K for a service I haven't used for 4 days plus my bandwidth is now less that 1mbps, this is pretty ridiculous as my area has quite good signals.

I need someone to report this matter to Cell C and have them see what is going on because MWEB has failed to resolve it, if this also beyond your capabilities then kindly give me a better router than this useless B315 router.

My address is Sunrise Blvd, Costa Da Gama, Muizenberg, Cape Town, 7945

If you wish to call me then please use the number on your system.

Thank you,