We are relocating and within an hour after I notified them on my profile, I received a call from a very pleasant employee, confirming all the information and acknowledging my request

Hi Estelle ,

Thank you for taking the time to share your experience with us. Moving can be a busy time, so it's great to hear that your relocation request was handled promptly and that our team was able to reach out quickly to confirm the necessary details. Providing friendly, reliable service and keeping things on track throughout the process is exactly what we aim for.
We look forward to ensuring the rest of your relocation journey is just as smooth and seamless.

Kind regards,
The Mweb Team