1 reviews | Active since Jun 2026
We are extremely disappointed with the service received from Mweb and Openserve
We are extremely disappointed with the service received from Mweb and Openserve. After countless calls where we were left on hold for hours, we were eventually told our fibre order would be expedited. We even had to drive to meet technicians ourselves because they claimed to struggle locating our house. When we finally obtained our Openserve order number (only after another hour-long call, since it wasn’t available on the website), technicians did arrive but left without giving any update. We remain without internet despite already paying for the month. This delay is costly and disruptive. We work from home, yet now have to drive to the office amidst rising petrol prices. As loyal customers who previously moved our fibre line seamlessly, this experience is unacceptable. We are seriously considering ending our contract with Mweb and moving to another provider. Clear communication and timely service are the least we expect, and both have been lacking.
We understand how frustrating and disappointing it must be to deal with delays, long wait times, and a lack of clear progress on your fibre installation, especially when you rely on your connection for work. Having to follow up repeatedly and still not receive consistent updates can be very discouraging. This situation has clearly fallen short of the smooth sign‑up and support experience we aim to deliver from start to finish.
We’re here to help and would really like the opportunity to take a closer look at your case and move this forward for you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, and our team will step in to review your order, escalate where needed, and ensure the right support is provided.
We will continue working to improve your experience and ensure you receive the resolution and support you’ve been waiting for.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it must be to deal with delays, long wait times, and a lack of clear progress on your fibre installation, especially when you rely on your connection for work. Having to follow up repeatedly and still not receive consistent updates can be very discouraging. This situation has clearly fallen short of the smooth sign‑up and support experience we aim to deliver from start to finish.
We’re here to help and would really like the opportunity to take a closer look at your case and move this forward for you. Please send us a direct message on Hello Peter with your email address and cellphone number linked to your account, and our team will step in to review your order, escalate where needed, and ensure the right support is provided.
We will continue working to improve your experience and ensure you receive the resolution and support you’ve been waiting for.
Kind regards,
Mweb Team