PB
Pat B
1 reviews | Active since Apr 2011
01 Apr 2016, 10:12
We are escalating your problem...
I am receiving poor feedback regarding an application I put in with MWEB on 11 February. Every time I query the status of my application, I get told that my problem is being escalated. Out of frustration, I called MWEB this morning to speak to a supervisor or someone in charge - I got blocked - no one would put me through to someone who could help me. I have a paper trail reflecting my queries if anyone at MWEB is remotely interested.<br> <br> Pat Biddlecombe
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Mweb's replyOfficial
01 Apr 2016, 13:47Hello patbid,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply01 Apr 2016, 13:47
Official
Hello patbid,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,