Wating a week for New Product activation from MWEB

I have been a MWEB cusomer for several years. I have just obtained a mifi router and sim card which at their fault sent me 2 sim cards. The SLA is 72 hours for activation. After numerous calls which they have themselves escalated internally from last week NOTHING has happened. It is a weeks since receiving the router and sim. I am currently on my 2nd call to followup today. I was told this morning I would get a call re my activation and still nothing. Bing the customre its me continuously calling them for feedback. I am absolutely appalled by this customer experience, is this what customer experience is like on a new product? I want my service active is it so much to ask!!!