LJ
Lynette J
1 reviews | Active since Jun 2010
03 Nov 2015, 12:14
WASP AirG billing
I received an exorbitant account from MWEB who provide 3G service through MTN. I have been billed for services for something called AIRG. This 3G is used for internet connectivity only as I work from home. I have never subscribed to such a service and am told that I must resolve this with the service provider which I find unacceptable.<br> <br> I need this subscription to stop IMMEDIATELY and refund processed. It seems that clients must put up with these nonsense subscriptions with no assistance or resolution being provided by the corporates i.e. MWEB or MTN. This is frustrating and financially inconvenient.
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Replies (1)Mweb's replyOfficial
03 Nov 2015, 14:44Hello Mrs J,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant departments to look into and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant departments to look into and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Nov 2015, 14:44
Official
Hello Mrs J,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant departments to look into and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant departments to look into and we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
