Was mistakenly told by agent I have uncapped

Telkom cable damaged by water, was off for weeks. I had an agreement with one of your technical managers that I will be switched from my uncapped package to your cheapest package, so that I don't waste money while my line is off. So my line came on today, and I called Mweb to switch me back to my old package (this was what I was told to do by the manager). The agent told me that I should wait 5 minutes to restart my router, and then my old uncapped package should be active. Well...I gave it 15 minutes, restarted and did a line test to make sure my faster line speeds are being met, and it was, so I accepted then that I was back on my old uncapped package, and so I started updating ALL of my applications. After a few hours, my internet was suddenly not working, except the local sites, and I know what that means...I am being throttled, which it cannot be as I was only online for a few hours after being offline for 6 weeks. I went to MYaccount at Mweb's webpage and shockingly see that I am STILL on the capped package, and now was being blocked and I need to pay before connected again. Common, after being off for 6 weeks, this is NOT what I need. Please assist in correcting this.