Was good , now not.

As an IT engineer of 32 years and an Mweb client for 25, I’ve seen this company at its best and now, unfortunately, at its worst. Over decades of managing hundreds of client accounts, I’ve found that dealing with Mweb support has become a frustrating ordeal 75% of the time.

The Verdict: The current support standard is dangerously poor. The heavy reliance on "AI" and automated loops has stripped away the human intervention necessary to solve real technical issues. For a professional, these bots are a barrier, not a benefit.

Message to the CEO: I understand the economic climate, but a large company’s reputation relies on its service. It is time to "jack up" your support and bring back human expertise. Do the right thing by your customers, and the growth will follow.

Signed, PH (IT Engineer)