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Norette Norette.
1 reviews | Active since Sept 2026
01 Sept 2026, 09:11
Was excellent on the phone if you're talking to the agent on the phone, the smartchat on the app is absolutely horrible, I had experience where on the smart chat talking to a agent takes extremely long, it took me an hour to try and sort out my wifi situa
Was excellent on the phone if you're talking to the agent on the phone, the smartchat on the app is absolutely horrible, I had experience where on the smart chat talking to a agent takes extremely long, it took me an hour to try and sort out my wifi situation and i ended up just phoning in. It went better. Customer care on the phone is great. Costumer care via smart chat sucks.
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Mweb's replyOfficial
01 Sept 2026, 10:22Hi Norette,
Thank you for sharing such honest feedback. We're pleased to hear that the support you received over the phone was a much better experience and that the consultant was able to assist you effectively.
Thank you for sharing such honest feedback. We're pleased to hear that the support you received over the phone was a much better experience and that the consultant was able to assist you effectively.
Having to spend an extended amount of time trying to get help with a connectivity issue before eventually calling in is not the kind of support experience we want for our customers. Your feedback around the difference between these channels is valuable and highlights the need for a more consistent experience, regardless of how you choose to contact us.
We appreciate you taking the time to point this out, and we’ll continue working to make our digital support experience quicker and easier to navigate.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply01 Sept 2026, 10:22
Official
Hi Norette,
Thank you for sharing such honest feedback. We're pleased to hear that the support you received over the phone was a much better experience and that the consultant was able to assist you effectively.
Thank you for sharing such honest feedback. We're pleased to hear that the support you received over the phone was a much better experience and that the consultant was able to assist you effectively.
Having to spend an extended amount of time trying to get help with a connectivity issue before eventually calling in is not the kind of support experience we want for our customers. Your feedback around the difference between these channels is valuable and highlights the need for a more consistent experience, regardless of how you choose to contact us.
We appreciate you taking the time to point this out, and we’ll continue working to make our digital support experience quicker and easier to navigate.
Kind regards,
Mweb Team
Mweb Team