WARNING! put your plans to sign up with MWEB in reverse.

Dear potential customer of mweb,

Writing to you to deter you from making a terrible decision of choosing Mweb as an internet service provider.

Learn from my experience dear reader; life will be made unbearable by the company's lack of knowledge, customer service, and dishonest behaviour.

Dear reader, when they tell you that you will not have internet interruption when you sign-up, please know that this is a blatant lie.

When you call their customer service line, their IVR will not recognise the telephonic inputs that a)verifies your account b) allows you to enter OTP c) speak to a human being.

Once you get the through the costly 3 minutes of engaging with an IVR robot because their phone system is below par, you will wait on the costly line for a minimum of 15 minutes to speak to a customer service representative.

Dear reader, your problems have not yet begun because once you get through their poorly trained staff, who have sub par systems to work with, you will have to teach their employees how to a)think beyond the script they are reading b) consider that they need to solve a problem c)to actually try and use their minds to solve problems and d) to escalate the problem.

Reader, I called this organisation 7 times, with each call lasting 40 - 50 minutes of my cost and peace and each time, once i had gone through the process of teaching the poorly trained and poorly equipped and poorly managed staff, i was told that a supervisor would call me back before the day's end. Dear reader, my phone has not rung.

Why not reach out to them in other ways, you may ask? Oh I did dear reader. I logged 7 different help request tickets via their app. an App that is a complete waste of space on my phone. Not one of those 7 ticket requests has had ANY acknowledgement. Not just no resolution, I mean quite literally, no acknowledgement. So my query is flying around lost in the ether and the trash can of mweb's little app.

Did I send email? of course dear reader, i did. This time, there was ackowledgement! Can you believe it? The generic and automated acknowledgement emails I received were to give me a reference number for my query / complaint. Here's a cute little kicker - the no-response automated email reads "No need to call us, we will contact you". Surely that is a bright shining neon sign that my problems are many. Beyond these automated emails, I have had ZERO response.

I'm currently on day 7 of no fibre internet, no assistance, no explanations, no responses, and a lot of money wasted buying data and making long (40 minute) calls to an internet service provider that provides no internet.

Dear reader, if you are still reading, please put your plans to sign up with MWEB in reverse and rather change gears towards companies who keep their promises, have been recommended by others you trust, and are reachable. One such company is PACKET SKY.