1 reviews | Active since May 2016
Wants you to pay although service was never delivered
<p>After having fibre connection installed in my home, i requested an upgrade of my current ADSL connection from Mweb to a fibre connection. After delays and drop of connectivity the router was eventually delivered. Turned out it was a wrong router and more drop of existing connections. Eventually I cancelled he oder. Mweb now wants me to pay for the wrong router and an installation that never happened.</p>
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for raising your concerns and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative, we trust that this matter is now resolved.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services
Thank you for raising your concerns and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative, we trust that this matter is now resolved.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services