1 reviews | Active since Aug 2011
wanted to migrate from telkom to Mweb
Telkoms poor ADSL service forced me to looks elsewhere for another service provider<br> i called MWEBs call center on 6th May 2015 and explained why wanted to move- because of poor service, Ryan took down info and said it would cost 199p/m for uncapped ADSL.I agreed on this and explained that this contract commences on 6/6/2015 as i had to give telkom a months notice. two days later i had a call from Mweb asking if i need help connecting i reiterated that this contract will commence in June again i was put through to Ryan who eventually agreed to cancel contract.<br> i received my statement from bank an amount R424.05 was extracted. i have been on the phone with Mweb for over an hour still no resolve<br> CRAZY THAT I LEAVE A PARASTATAL FOR MWEB WHO ARE WORSE
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
