1 reviews | Active since Jul 2012
Want Mweb fibre - budget 200 minutes call waiting & lots of frustration
Ordered an mweb fibre online over the weekend (nice quick process), but silence after that, worsed call centre experience I have ever experience.
Here is my experience (3x a day) since the order - 5 days now.
1. Call - wait for upto 20 minutes 2. Call answered - details confirmed 3. Consultant goes away for upto 10 minutes - or till call is cut 4. Consultant comes back and goes away for upto 10 minutes - or till call is cut
This has been going on 3x a day (at different times) for the past 5 days - Still all I have achieved is confirming my details - no info as to the status of the order
Good day ntimothys
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience and will certainly be looking into your experience to address it.
In the interim, we have located the account and arranged for the relevant persons to contact you with an update on the order and to advise on the way forward.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Good day ntimothys
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience and will certainly be looking into your experience to address it.
In the interim, we have located the account and arranged for the relevant persons to contact you with an update on the order and to advise on the way forward.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services