Waiting over a month for an upgrade, need the upgrade for work, terrible service

Hi Chantal, we completely understand how frustrating it is to wait over a month for your upgrade, especially when you rely on it for work. We acknowledge the impact this delay has had on your day-to-day tasks and the inconvenience it has caused. 

Please be assured that your upgrade request is currently in progress, and our team is actively monitoring it to ensure it is completed as soon as possible. We truly appreciate your patience and want to make sure your service meets your needs promptly. 

Kind regards,
The Mweb Team