WH
Wayne H
1 reviews | Active since Jul 2014
31 Aug 2026, 16:12
Waiting is long but service was mediocre this time
Waiting is long but service was mediocre this time. Call technical is not good as you wait 35 minutes for any response and if phone drop no call back currently I will give Mweb 50% satisfaction as reaction on whatsapp and call takes very long
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Mweb's replyOfficial
31 Aug 2026, 16:13Hello Wayne
We understand why you’re only able to rate the experience at 50% this time. 💙 Waiting around 35 minutes for technical support, particularly when a call drops and there’s no call-back, makes getting help far more difficult than it should be.Your feedback around the response times on both WhatsApp and our technical support line is important, and we’ll make sure it’s shared with the relevant teams. We’re continuously looking at ways to improve how quickly customers can get the assistance they need, as well as the experience when a call is unexpectedly disconnected.Thank you for being candid with us. We appreciate the opportunity to understand where we’re falling short and work towards a better experience next time.
Kind regards,
The Mweb Team
We understand why you’re only able to rate the experience at 50% this time. 💙 Waiting around 35 minutes for technical support, particularly when a call drops and there’s no call-back, makes getting help far more difficult than it should be.Your feedback around the response times on both WhatsApp and our technical support line is important, and we’ll make sure it’s shared with the relevant teams. We’re continuously looking at ways to improve how quickly customers can get the assistance they need, as well as the experience when a call is unexpectedly disconnected.Thank you for being candid with us. We appreciate the opportunity to understand where we’re falling short and work towards a better experience next time.
Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 16:13
Official
Hello Wayne
We understand why you’re only able to rate the experience at 50% this time. 💙 Waiting around 35 minutes for technical support, particularly when a call drops and there’s no call-back, makes getting help far more difficult than it should be.Your feedback around the response times on both WhatsApp and our technical support line is important, and we’ll make sure it’s shared with the relevant teams. We’re continuously looking at ways to improve how quickly customers can get the assistance they need, as well as the experience when a call is unexpectedly disconnected.Thank you for being candid with us. We appreciate the opportunity to understand where we’re falling short and work towards a better experience next time.
Kind regards,
The Mweb Team
We understand why you’re only able to rate the experience at 50% this time. 💙 Waiting around 35 minutes for technical support, particularly when a call drops and there’s no call-back, makes getting help far more difficult than it should be.Your feedback around the response times on both WhatsApp and our technical support line is important, and we’ll make sure it’s shared with the relevant teams. We’re continuously looking at ways to improve how quickly customers can get the assistance they need, as well as the experience when a call is unexpectedly disconnected.Thank you for being candid with us. We appreciate the opportunity to understand where we’re falling short and work towards a better experience next time.
Kind regards,
The Mweb Team