KL
Kevin L

1 reviews | Active since Nov 2012

02 Jul 2015, 16:57

Waiting forever for my ADSL service!!

I received my telkom landline more than two weeks back already and requested a 4mb uncapped service from mweb. And its the 2nd of July and still nothing! I received my router but thats it!!! Now they want to tell me I they had problems with telkom at the start of the query but they did not even let me know ...II had to phone them later on just to hear that they put it on hold and I have resubmit the order..which I did. If I hadt phoned in Id probably still be waiting. They said it will be taking 7 -10 working days until my Internet is active. Two days back I phoned and a lady told me I was only on day 8 .This morning someone from technical told me my line is active I am on day 10... I should reboot my router...still no internet...II phoned them now and another guy in technical told me that I am on day 10 but the line should be active but isnt...and activation always takes less than 10 days....he put me through to sales and this guy told me no....im not on ten days...ill have to wait but he will escalate it as it never takes this long...yhis is bull! Ive been wating since the half of last month it is actually over two weeks already and Im still waiting...pathetic service!

0
Replies (1)
Mweb
Mweb's reply03 Jul 2015, 10:45
Official
Hello Kevin Langeveld,

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.

Kind regards
MWEB Client Services