Waiting forever for internet from Mweb

We asked for an ADSL line from Mweb three weeks ago. They told us it was going to be processed within two weeks. Two weeks later we were informed that we could not get an Mweb ADSL line as we had one with Telkom. We phoned Telkom and they told is Mweb is confused. This week our ADSL was activated and we phoned technical services to help us with setting it up. They told is on Wednesday that we had to put the router on and it was faulty. On Thursday we phoned again and the technician said that the sales consultant had cancelled our Telkom line and we should talk to the sales consultant again. Today we phoned the sales consultant and received a very badly drafted email telling us that we should put the router on and phone technical services. We are being redirected in circles and another week has passed. We have also been billed for the month of February for an ADSL line we did not have and is now not working. <br> <br> Can someone please look into this matter?