Waiting for replacement router

<p>My Internet stopped working and had been out for a week. I called every single day and had the same response that the lines are out or the sync is not working or Telkom is at fault. Eventually I called telkom and they said they fault has been cleared. Eventually I spoke to a staff member at mweb who had a clue and said I should try using a different router which solved the problem. The mweb router is due for replacement as it is still under warranty. I received a message just over a week ago saying that there is no stick and I should receive feedback soon. To date I have not received any correspondence. I'm sure if it was a new installation I would have had the router by now. If I did not have a spare router I would not have any Internet at all. This is completely unacceptable and disappointing. My line has been upgraded but I can not even enjoy the service yet. </p>