WAITING FOR O VER 1 HOUR FOR TO BE HELPED
Mweb I left Telkom because of their poor customer service for even poorer call centre service from your company!!!! I was on hold for a fibre consultant for over 1 hour! I have been call number 1 for the last 35 minutes!! I followed all the instructions to set up the new fibre router and I still have no access to internet.
I am been charged for a router and a service which I cannot use and I cannot get anyone to help me! This is shocking!!!
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Good Day valierie-carmichael,
Thank you for taking the time to make contact with us .
Our customer care representative has since been in contact with you.
You managed to reach our call centre on the 26th and one of our Technical consultants assisted with the router set-up.
Please do accept our apologies for the hold times you experienced on the 25th.
Kind regards
MWEB Client services
Good Day valierie-carmichael,
Thank you for taking the time to make contact with us .
Our customer care representative has since been in contact with you.
You managed to reach our call centre on the 26th and one of our Technical consultants assisted with the router set-up.
Please do accept our apologies for the hold times you experienced on the 25th.
Kind regards
MWEB Client services