Waiting for MWEB to finalise Fibre installation - more than a month of wait

If I can give you a negative star I would - Been trying for more than a month to get you to complete an order for fibre installation. I spent hours and hours on the phone in the queue for you to answer me on first the installation (which was done two weeks ago) and now for the delivery of the router. When I get through you transfer me all over and then cut off - or transfer me to a IVR to select an option for you to call me back. guess what you do not call back. You have now send me account details and want to start billing but I CANNOT use your service because you DIDNT send me the router. I have been a LTE-A customer for about 4 years with you now I am regretting ever selecting MWEB. to deal with you is painful. Absolutely no understanding and or passion for customer service. Mails sent to you *** return Queries on the web contact page are unanswered - pathetic service. Account Number: ***9