1 reviews | Active since Jan 2018
Waiting for Fibre .... 3 months - no feedback.. no joy
I've app**** for Fibre 3 months ago (October 2017)
I've recieved feedback (automated sms only).. Finally by November (around the 20th) I called to find out (around 30 mins till i was helped) what was going on. I was informed that they had the incorrect address and where unable to supply the contracted (OpenServe) with the correct details -- this was the first I heard of this... They changed the address details and "escalated" the problem.... I'm still waiting.. My neighbor app**** for fibre last week. (Afrihost) They have installed his fibre today... I really not happy with the service... swak.
Good Day gregory-benn,
Thank you for taking the time to raise your concerns.
We have tried calling you today and could not reach you.
The query has been escalated to Openserve to manually adjust the installation address on their side. We should be in contact with you, within the next 48 hours to provide you feedback.
Please bear with us, as we try and get you the assistance you require.
Kind regards
MWEB Client Services
Good Day gregory-benn,
Thank you for taking the time to raise your concerns.
We have tried calling you today and could not reach you.
The query has been escalated to Openserve to manually adjust the installation address on their side. We should be in contact with you, within the next 48 hours to provide you feedback.
Please bear with us, as we try and get you the assistance you require.
Kind regards
MWEB Client Services