Waiting for connection since December

To say I’m disappointed with Mweb is an understatement. We took out a package with Mweb the 1st week of December to date we still don’t have joy from this provider 😩. We cancelled services from our previous provider when we moved to the area and this has been the biggest regret. We have not been able to watch our smart tv, I work from home and have had to daily spend money to work in coffee shops. They eventually sent us a router over a week ago which is not even connecting because our unit doesn’t have ONT cabling. What’s funny in all of this is how on the same day we received the router we were billed and have an outstanding balance due despite not being able to access services since December. We were told they’d send a technician, I’m sure this will be done next year December again. I’m honestly over MWEB and their bad service