1 reviews | Active since Aug 2012
Waiting for a replacement router
<p>Same story as the other guy. My router died which I had bought this year and I was told they were shipping me another one. Then apologies for the delay and I get a SMS: "Your hardware swopout is pending due to stock shortage. Will update you when we have more info"</p> <p>Despite Mweb being my ISP it appears they cannot send me an email!</p> <p>I then phoned their technical support and i was told they aren't replacing my router after all (no SMS or email in this regard)</p> <p>So now what??</p>
Good day mackie1
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day mackie1
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,