WAITING FOR 2 MONTHS. NO CHANGE.

Today marks a 2 month journey with Mweb were I phone them without any results.<br> <br> I have been on the line now for 20 minutes without any answer. After a while the line just disconnects and this was not the first time trying.<br> <br> For the past 2 months I am struggling to get any service out of Mweb promising me that my line will be fixed and escalating the incident, phoning me saying they are sending out a technician. after that phone call I wait 2 weeks without any success of repairs. then the cycle starts all over.<br> <br> At the moment I am paying for a 4Mbps Uncapped Premium account, that means my line Should synchronize at 4096 Kbps Downstream and 512 Kbps Upstream.<br> <br> At the moment I am only synchronizing at 2556 Kbps Downstream and 256 Kbps Upstream. That means it is literally half of the line speed but I AM PAYING IN FULL.<br> <br> If I can not get through to them and they can not fix the problem what am I suppose to do.<br> <br> The few times I do get through to them the call agent on the other side of technical support always responds with : \this is a very easy fault to correct"so then I always politely ask them to fix it. <br> <br> I am still waiting on the first reply that is should have been fixed. :-("""