CB
Chantal B
1 reviews | Active since Dec 2021
23 Apr 2026, 12:39
Waiting 2 months for an upgrade, need the upgrade for work, terrible service
Waiting 2 months for an upgrade, need the upgrade for work, terrible service. I'm not sure why an upgrade should take this long
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Replies (1)
Mweb's replyOfficial
23 Apr 2026, 13:09Hi Chantal,
Thank you for raising this with us. We fully understand how concerning and disruptive it is to be waiting for an upgrade for this length of time, particularly when the service is essential for your work. We acknowledge the frustration this delay has caused and recognise that this experience has not met the standard of reliability and support you should expect from Mweb.
The matter has been escalated to the team responsible for Vuma Reach upgrades, with an urgent request for them to investigate the delay and provide you with email feedback on the status of the upgrade and the steps required to resolve this as quickly as possible.
Your feedback regarding the prolonged timeline and the impact on your work will be shared with our Service Quality Team for review and improvement, as this highlights an area that requires attention.
Should you need further assistance, please feel free to reach out via direct messaging on Hello Peter, and we will continue to assist and monitor this matter.
Kind regards,
Mweb Team
Thank you for raising this with us. We fully understand how concerning and disruptive it is to be waiting for an upgrade for this length of time, particularly when the service is essential for your work. We acknowledge the frustration this delay has caused and recognise that this experience has not met the standard of reliability and support you should expect from Mweb.
The matter has been escalated to the team responsible for Vuma Reach upgrades, with an urgent request for them to investigate the delay and provide you with email feedback on the status of the upgrade and the steps required to resolve this as quickly as possible.
Your feedback regarding the prolonged timeline and the impact on your work will be shared with our Service Quality Team for review and improvement, as this highlights an area that requires attention.
Should you need further assistance, please feel free to reach out via direct messaging on Hello Peter, and we will continue to assist and monitor this matter.
Kind regards,
Mweb Team
Mweb's reply23 Apr 2026, 13:09
Official
Hi Chantal,
Thank you for raising this with us. We fully understand how concerning and disruptive it is to be waiting for an upgrade for this length of time, particularly when the service is essential for your work. We acknowledge the frustration this delay has caused and recognise that this experience has not met the standard of reliability and support you should expect from Mweb.
The matter has been escalated to the team responsible for Vuma Reach upgrades, with an urgent request for them to investigate the delay and provide you with email feedback on the status of the upgrade and the steps required to resolve this as quickly as possible.
Your feedback regarding the prolonged timeline and the impact on your work will be shared with our Service Quality Team for review and improvement, as this highlights an area that requires attention.
Should you need further assistance, please feel free to reach out via direct messaging on Hello Peter, and we will continue to assist and monitor this matter.
Kind regards,
Mweb Team
Thank you for raising this with us. We fully understand how concerning and disruptive it is to be waiting for an upgrade for this length of time, particularly when the service is essential for your work. We acknowledge the frustration this delay has caused and recognise that this experience has not met the standard of reliability and support you should expect from Mweb.
The matter has been escalated to the team responsible for Vuma Reach upgrades, with an urgent request for them to investigate the delay and provide you with email feedback on the status of the upgrade and the steps required to resolve this as quickly as possible.
Your feedback regarding the prolonged timeline and the impact on your work will be shared with our Service Quality Team for review and improvement, as this highlights an area that requires attention.
Should you need further assistance, please feel free to reach out via direct messaging on Hello Peter, and we will continue to assist and monitor this matter.
Kind regards,
Mweb Team