O
Oageng
1 reviews | Active since Nov 2025
04 Sept 2026, 18:27
Waited too long, age...
Waited too long, agents changed while waiting and had to start conversation from start
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 08:28Hi Oageng,
We understand how frustrating it is to spend a long time waiting for assistance, only to have the conversation handed over and then need to explain the situation again. That can make a simple query feel far more time-consuming than it should. Your experience highlights an important area for us to improve, particularly around reducing wait times and ensuring better continuity when a conversation is transferred between consultants. We appreciate you bringing this to our attention and look forward to your future interactions with us being much more seamless.
Kind regards,
The Mweb Team
We understand how frustrating it is to spend a long time waiting for assistance, only to have the conversation handed over and then need to explain the situation again. That can make a simple query feel far more time-consuming than it should. Your experience highlights an important area for us to improve, particularly around reducing wait times and ensuring better continuity when a conversation is transferred between consultants. We appreciate you bringing this to our attention and look forward to your future interactions with us being much more seamless.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 08:28
Official
Hi Oageng,
We understand how frustrating it is to spend a long time waiting for assistance, only to have the conversation handed over and then need to explain the situation again. That can make a simple query feel far more time-consuming than it should. Your experience highlights an important area for us to improve, particularly around reducing wait times and ensuring better continuity when a conversation is transferred between consultants. We appreciate you bringing this to our attention and look forward to your future interactions with us being much more seamless.
Kind regards,
The Mweb Team
We understand how frustrating it is to spend a long time waiting for assistance, only to have the conversation handed over and then need to explain the situation again. That can make a simple query feel far more time-consuming than it should. Your experience highlights an important area for us to improve, particularly around reducing wait times and ensuring better continuity when a conversation is transferred between consultants. We appreciate you bringing this to our attention and look forward to your future interactions with us being much more seamless.
Kind regards,
The Mweb Team
Best regards,