AL
Alwyn L
1 reviews | Active since Aug 2026
28 Aug 2026, 18:11
Waited 30 days for line activation, and it worked for just 1 day
I'm not one to write negative reviews quickly, but NEVER did I think I would be so dissatisfied with the service of a company... I waited 30 DAYS for these people to activate my line, it worked for 1 single day and now my line is deactivated again. So I tried to call them, got through to the sales team, they said I have to talk to the service department, they put me through, and I waited... And waited... For 30 minutes, finally someone picked up. He told me that he cannot assist me only sales can, BUT THE SALES DEPARTMENT transferred me through to him. And to make it worse, he could not transfer me back because they had clocked off. Pathetic is a compliment for these people. NOT AT ALL RECOMMENDED
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Mweb's replyOfficial
31 Aug 2026, 09:12Hi Alwyn,
We completely understand your frustration, especially after waiting 30 days for your line to be activated, only for the service to work for a single day before being deactivated again. Having then been transferred between departments and left waiting for assistance would understandably make the experience even more frustrating.Please be assured that our Activations Team is currently working on this matter and is attending to the issue with your service. They are working towards getting the activation resolved so that your connection can be restored and you can use the service as expected.We appreciate your patience while the team works through this and gets the matter addressed.Kind regards,
The Mweb Team
We completely understand your frustration, especially after waiting 30 days for your line to be activated, only for the service to work for a single day before being deactivated again. Having then been transferred between departments and left waiting for assistance would understandably make the experience even more frustrating.Please be assured that our Activations Team is currently working on this matter and is attending to the issue with your service. They are working towards getting the activation resolved so that your connection can be restored and you can use the service as expected.We appreciate your patience while the team works through this and gets the matter addressed.Kind regards,
The Mweb Team
Mweb's reply31 Aug 2026, 09:12
Official
Hi Alwyn,
We completely understand your frustration, especially after waiting 30 days for your line to be activated, only for the service to work for a single day before being deactivated again. Having then been transferred between departments and left waiting for assistance would understandably make the experience even more frustrating.Please be assured that our Activations Team is currently working on this matter and is attending to the issue with your service. They are working towards getting the activation resolved so that your connection can be restored and you can use the service as expected.We appreciate your patience while the team works through this and gets the matter addressed.Kind regards,
The Mweb Team
We completely understand your frustration, especially after waiting 30 days for your line to be activated, only for the service to work for a single day before being deactivated again. Having then been transferred between departments and left waiting for assistance would understandably make the experience even more frustrating.Please be assured that our Activations Team is currently working on this matter and is attending to the issue with your service. They are working towards getting the activation resolved so that your connection can be restored and you can use the service as expected.We appreciate your patience while the team works through this and gets the matter addressed.Kind regards,
The Mweb Team