DB
David B
1 reviews | Active since Jan 2020
03 Jun 2026, 12:43
Wait for NOTHING
I have now been waiting on a call to mweb technical for 2 hours and 13 min and the call drops. I am also waiting on a chat for 3 hours for a representative. Mweb used to be so good for assistance. It’s now shocking!!!!!!! And probably nothing will happen.
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Replies (1)
Mweb's replyOfficial
03 Jun 2026, 12:52Hi David,
We understand how frustrating it must be to spend over two hours on a call and still not get through, especially when you’re trying to resolve an issue with your connection. When support is difficult to access at a time you need help, it can feel very discouraging and disruptive. This experience has not met the level of responsiveness and support we aim to provide, particularly when it comes to assisting with technical issues promptly. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing along with your account details, and our team will step in to review and support you.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend over two hours on a call and still not get through, especially when you’re trying to resolve an issue with your connection. When support is difficult to access at a time you need help, it can feel very discouraging and disruptive. This experience has not met the level of responsiveness and support we aim to provide, particularly when it comes to assisting with technical issues promptly. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing along with your account details, and our team will step in to review and support you.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 12:52
Official
Hi David,
We understand how frustrating it must be to spend over two hours on a call and still not get through, especially when you’re trying to resolve an issue with your connection. When support is difficult to access at a time you need help, it can feel very discouraging and disruptive. This experience has not met the level of responsiveness and support we aim to provide, particularly when it comes to assisting with technical issues promptly. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing along with your account details, and our team will step in to review and support you.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend over two hours on a call and still not get through, especially when you’re trying to resolve an issue with your connection. When support is difficult to access at a time you need help, it can feel very discouraging and disruptive. This experience has not met the level of responsiveness and support we aim to provide, particularly when it comes to assisting with technical issues promptly. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing along with your account details, and our team will step in to review and support you.
Kind regards,
Mweb Team