Vumatel technicians are like unicorns, they dont exist

I have had the most horrible experience back and forth on chats and calls with Mweb promising me a technician will come out. Now i see i have been billed twice for a line that is not even connected properly. I wanted to move to Vumatel but i am regretting this entire experience. One technician put in the fibre line and i am waiting for another technician to come out and connect my router. I cant even access the router on my browser so i dont know what they have done. They are very quick to bill you for s service you cant even use. Very dissapointed!