Vumatel and MWEB cancelled our service with our request or authorisation

On the request From Vumatel (without our authorisation or not request from our side ) Mweb has cancelled our VUmatel account. We no found our selves with no connectivity its endless hours holding ion the line we were were told we have to wait 24 to 48 hours to be reconnected. This from Mweb. When we contacted Vumatel they indicated that they did not receive any request for reconnection . This is unacceptable both organizations accepted an acted on a request not submitted by the client which is me. Still not connected now awaiting again on the line with MWEB since the reference number given by MWEB MWB***4 is not accepted by VUMATEL the reference needs to restart with a VC . And we remain disconnected. This is shameful a client of Mweb for more than 15 years and this happens. WHEN WILL IT BE FIXED? Teresa McCue ***