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burger.nic burger.nic

1 reviews | Active since Nov 2016

04 Nov 2017, 13:40

Vuma to FibreHoods to Britelink All ASBOLUTELY USLESS!

I cannot begin to explain the frustrations of trying to get FIBRE into my house via MWEB. I signed up via MWEB, waited several weeks, nothing.. called again signed up again, several weeks later nothing.... signed up even got promised something. Had to make multiple calls to MWEB DAILY every day promised: "we will call you back before 12:00". Eventually got hold of Craig Africa who ensured I got my router on a Saturday morning after waiting for 3 weeks.

Britelink lines - non existent, FibreHoods says they bought by Vumatel. MWEB takes no responsibility passes you to VUMA Aerial Team. Vuma Aerial team just say "they" when asked who "they are" apparently "Britelink". But in her response "don't know if they exist anymore they don't answer calls".

Called Kat from Britelink ********** her exact words "we don't take calls anymore".

I'm at the point where I will rip out every box in my street to make a point to get TELKOM into my street and get rid of these useless idiots. Honestly never experienced such bad service in my life.

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Replies (2)
Mweb
Mweb's reply06 Nov 2017, 12:17
Official

Good Day nic-dean-burger,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

We will continue to contact you until the query has been resolved.

Please bear with us during this time.

Kind regards
MWEB Client Services

Mweb
Mweb's reply09 Nov 2017, 10:44
Official

Good Day nic-dean-burger,

Thank you for allowing us the opportunity to address the query.

I have received confirmation from Vumatel that the line is now live. Our system also reflects a router connection and data transfer.

Please do let us know should you require any further feedback or assistance from us.

Kind regards
MWEB Client services