Voip/Telkom landline number porting

Took out a VOIP contract in addition to my fibre contract. I was told by the sales agent that my telkom landline number can be ported to voip. However in the meanwhile I was given a voip number.

All documents for the voip contract was submitted on the 18 May 2022. On the Mweb it shows that the number porting should have been done on 6 June 2022. On 17 June 2022, I tried calling Mweb to query the status of the porting. I was diverted to an automated answering where I was asked to type my number on the keypad, so that I can be contacted. Which I did. The automated system was not working kept on asking me to key in my number, even after I confirmed the number is correct. I then resorted to contacting the sales department as a new customer. The sales lady than transferred me to sales support. Support could nit give me an answer, so proceeded to escalate the matter and take my details. I was told I would be contacted with in 48 hours. I reminded her it was the weekend, I was then told I would be contacted by Tuesday 21 June 2022. The contact numbers I gave was my mweb voip number and my day time cell no. It is no Friday 24 June 2022, no one has called me.

Due to frustration I logged the query on Friday 17 June 2022, on Twitter as well. I received a reply on Wednesday 22 June 2022. I was asked to forward my contact number and account number. I DM the account number and my day time contact number. I have had no contact via the social media department.

Today Friday 24 June 2022 one week later. I started the calls again. Same as last week, the voip support and automated system not working. I then called technical support who was kind enough to give me a brief update but not much to go on. I was than transferred to another department where I could get feedback, again I could not get much support. I was transferred again, held on and then the call cut off.

I have spent so much hours on the phone just to get a feedback on the number porting, which should have been done by the 6th of June. Mweb is quick to sign you up but after sales service is pathetic.

I have never had an issue with technical support.