VOIP is not as cheap as you may be led to believe

I am a MWEB fibre subscriber and have now added VOIP to my package hoping to reduce my telephone costs. Unfortunately, when it comes to free minutes, should you phone for two seconds they will charge you one minute and it appears when you dial a number and it rings in before it is answered you shutdown the call your then also charged. The most startling issue is when you phone the MWEB helpline *** you are charged in that that number is not toll-free but a shared number and over the weekend I spent 41 minutes waiting in line for someone to attend to my query and I was charged for those 41 minutes. Therefore be aware of the headed charges. I regret subscribing to VOIP and to make matters worse I have already imported my landline number from Telkom and have cancelled Telkom services. Be aware