VOIP deserves a zero - cash grab plain and simple

MESSAGE 1: 20 August 2020, 09:50AM

I am having heavy issues with your voip product since I have signed up. I must almost every call redial at least 5 or 6 times to get around the 'Temporarily Unavailable' or 'Auth Failed' errors.

Today making calls is impossible. Now I get Auth Failed and Limit Of Option 'max_rwaits' Reached (code: 500) on every out call to my cellphone

I need someone to restore service as a matter of urgency!

AFTER NO RESPONSE MESSAGE 2: 20 August 2020, 10:33AM

No sence of urgency, I have now cancelled this redundant subscription and moved on to Skype, which was cheaper, easier to set up and makes a connection when I call, not like MWEB where you must redial 5 times just to maybe get a dialing tone, if it even connects. Your service does not say if a number exists or not either, your call quality always have echo and is distorted, you will always have a delay on the call and the callee will always hear themselves speak too.

MWEB seriously needs to reconsider if their IT team has what it takes to run and manage a system like this. You cannot simply sell this product in a state like this and think it is ethical business.

I will make sure to spread the word on the product quality here. In this state this system is nothing more than a quick cash grab managed by a lazy and *********** IT team that has no interest to actually making sure the service runs smooth.

This is not day 1 of issues. Throughout my entire subscription, previous subscriptions and on subscriptions of accounts held by friends, these issues were present.

I implore MWEB to fix these issues as a matter of urgency, otherwise I will have no option than to warn others to not spend their hard earned money on something its clearly not.

You may use this time of repair to brush up your FAQ for your voip service too, currently it addresses internet connection related issues and says nothing about your VOIP service!

2 days later no response!! Watch out people, save your money!