Very, very poor service

Requested a move of a fibre line to a new premises which was lodged 23/11/2020. Installation only took place on 24/12/2020. Once installation took place called in for activation where I was informed it takes up to 48 business hours effectively meaning activation could take place up to 29/12/2020. Absolutely ridiculous if normal transfer of line takes up to 2 weeks. Seeing that this is normal process, one would understand normal process of 48 business hours. However, the process that I had to undergo was not normal, and hence do not think it unreasonable for the activation to be expedited to take place same day. Account Number ***5