Very Useless ISP, never use them

So I opened an account with MWEB as my ISP, Evotel would do the installation. The installation is meant to be free . It so happens that the cable at my residence was damaged. So I am told that I have to pay to fix this cable on a new contract.So basically you can still pay for a cable which damage occured 10 years ago and you are not responsible. This is the worst way to treat potential customers