VERY UNSATISFIED SERVICE - USELESS!!!

I app**** to upgrade my package from a 4mbps ADSL to a 10mbps and was told by the sales person at Mweb that it would be done, along with upgrading my data package.

I waited over a week and this was never done. I had to phone them back to find out why it wasn't done, only to be told by the technical person that my line was not capable of being upgraded. I then asked them to downgrade my line speed back to 4mbps and my data package to 8mbps. He told me that he would get a sales agent to contact me. This never happened.

I then went on line to try sort the problem out but their system told me that there was a current order on the product which could not be changed until the order was completed. This has been weeks now!

I then attempted to log an online query. This was unsuccessful as *********** person responding to my query could not understand a simple (in english) request.

I have two children at home that are trying to do online learning on a line which has been THROTTLED due to Mweb's incompetence to fulfill an order.

I don't see why I should have to call Mweb all the time to sort out their problems at my expense. I have probably spent over 2 hours on the phone to them in the last few months, at my expense. They should refund me!!!