YM
Yamkela M
1 reviews | Active since Jun 2024
30 May 2026, 09:48
Very unprofessional the don't assist
From 12 May 2026 I've been waiting reinstallation of my Wifi it's been too long now still no assistance it's one story after the other i waa asked to pay R99 for installation which was deducted same day , secondly MWeb deducted R130, R369, R449 in one week which is this week of 29 May 2026 i don't understand because I'm not connected i was even told that I'm not going to pay for something i didn't use i don't understand and it's frustrating worse my monthly debit is R369 not more but you took more for what i don't know. I'm not getting assistance at all I'm always told we've logged in ur complaint but nothing. I'm so disappointed in you guys I've been with ypu since 2022. If i don't get assistance i will reverse these debit order latest this afternoon.
Helpful (0)
Replies (11)0
Replies (11)
Mweb's replyOfficial
01 Jun 2026, 09:28Hi Yamkela,
We understand how frustrating and overwhelming this situation has been, especially with the delays in reinstallation, repeated charges, and the difficulty in getting clear assistance. This is not the experience we want for you. We have requested the team handling activations to urgently follow up on your installation and ensure progress is made without further delays. At the same time, the billing concerns, including the multiple deductions you’ve highlighted, have been escalated under ticket reference MWB***9 so they can be properly reviewed and addressed. The relevant team has been asked to provide you with direct email feedback to clarify the charges and confirm the corrective steps being taken.
We remain focused on ensuring your installation is completed and your account is aligned correctly going forward.
Kind regards,
Mweb Team
We understand how frustrating and overwhelming this situation has been, especially with the delays in reinstallation, repeated charges, and the difficulty in getting clear assistance. This is not the experience we want for you. We have requested the team handling activations to urgently follow up on your installation and ensure progress is made without further delays. At the same time, the billing concerns, including the multiple deductions you’ve highlighted, have been escalated under ticket reference MWB***9 so they can be properly reviewed and addressed. The relevant team has been asked to provide you with direct email feedback to clarify the charges and confirm the corrective steps being taken.
We remain focused on ensuring your installation is completed and your account is aligned correctly going forward.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 09:28
Official
Hi Yamkela,
We understand how frustrating and overwhelming this situation has been, especially with the delays in reinstallation, repeated charges, and the difficulty in getting clear assistance. This is not the experience we want for you. We have requested the team handling activations to urgently follow up on your installation and ensure progress is made without further delays. At the same time, the billing concerns, including the multiple deductions you’ve highlighted, have been escalated under ticket reference MWB***9 so they can be properly reviewed and addressed. The relevant team has been asked to provide you with direct email feedback to clarify the charges and confirm the corrective steps being taken.
We remain focused on ensuring your installation is completed and your account is aligned correctly going forward.
Kind regards,
Mweb Team
We understand how frustrating and overwhelming this situation has been, especially with the delays in reinstallation, repeated charges, and the difficulty in getting clear assistance. This is not the experience we want for you. We have requested the team handling activations to urgently follow up on your installation and ensure progress is made without further delays. At the same time, the billing concerns, including the multiple deductions you’ve highlighted, have been escalated under ticket reference MWB***9 so they can be properly reviewed and addressed. The relevant team has been asked to provide you with direct email feedback to clarify the charges and confirm the corrective steps being taken.
We remain focused on ensuring your installation is completed and your account is aligned correctly going forward.
Kind regards,
Mweb Team
YM
Yamkela M's updateReviewer Update
02 Jun 2026, 07:53Good morning Mweb. I haven't received any email from you guys how long am i suppose to wait until everything is sorted out. I need explanation, i need my money refunded, i need my Wifi to be reinstalled and the other one cancelled and i was told that it was cancelled but from what i see you guys did not bother to cancel it. This is frustrating guys. If you guys can't assist kindly cancel everything and reimburse me what belongs to me please
YM
Yamkela M's update02 Jun 2026, 07:53
Reviewer Update
Good morning Mweb. I haven't received any email from you guys how long am i suppose to wait until everything is sorted out. I need explanation, i need my money refunded, i need my Wifi to be reinstalled and the other one cancelled and i was told that it was cancelled but from what i see you guys did not bother to cancel it. This is frustrating guys. If you guys can't assist kindly cancel everything and reimburse me what belongs to me please
Mweb's replyOfficial
02 Jun 2026, 11:22Hi Yamnkela, we can understand your frustration. You’re waiting for clear communication, but instead you’re still left without updates, and on top of that you’re dealing with concerns around cancellation, billing, and reinstallations that don’t feel resolved from your side.We can confirm that a follow-up has been submitted on your case so the relevant team can review your request, including the cancellation status, the refund query, and the reinstatement of your WiFi service. The team will also verify what has been processed on the account versus what is still pending, so you get a clear and accurate explanation.We do hear your request for everything to be cancelled and refunded, and this will form part of the review so the correct outcome can be confirmed based on your account history and service status.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 11:22
Official
Hi Yamnkela, we can understand your frustration. You’re waiting for clear communication, but instead you’re still left without updates, and on top of that you’re dealing with concerns around cancellation, billing, and reinstallations that don’t feel resolved from your side.We can confirm that a follow-up has been submitted on your case so the relevant team can review your request, including the cancellation status, the refund query, and the reinstatement of your WiFi service. The team will also verify what has been processed on the account versus what is still pending, so you get a clear and accurate explanation.We do hear your request for everything to be cancelled and refunded, and this will form part of the review so the correct outcome can be confirmed based on your account history and service status.Kind regards,
The Mweb Team
The Mweb Team
YM
Yamkela M's updateReviewer Update
03 Jun 2026, 12:37Good morning Mweb. I'm still waiting for you guys to communicate as promised. Kindly assist
YM
Yamkela M's update03 Jun 2026, 12:37
Reviewer Update
Good morning Mweb. I'm still waiting for you guys to communicate as promised. Kindly assist
Mweb's replyOfficial
03 Jun 2026, 15:06 Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 15:06
Official
Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
04 Jun 2026, 14:38Hi Yamnkela,
We understand your frustration. After five days of following up and still not receiving the clarity or assistance you're looking for, it's completely understandable that you're feeling disappointed and eager for a resolution.We can confirm that we have submitted a follow-up again with the relevant team and requested urgent feedback on your complaint. We recognise that the continued back-and-forth without a clear outcome is frustrating, and we've asked for an update to help move the matter forward.As soon as feedback is received, the team will be in a position to provide further clarity on the next steps and resolution.Kind regards,
The Mweb Team
We understand your frustration. After five days of following up and still not receiving the clarity or assistance you're looking for, it's completely understandable that you're feeling disappointed and eager for a resolution.We can confirm that we have submitted a follow-up again with the relevant team and requested urgent feedback on your complaint. We recognise that the continued back-and-forth without a clear outcome is frustrating, and we've asked for an update to help move the matter forward.As soon as feedback is received, the team will be in a position to provide further clarity on the next steps and resolution.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 14:38
Official
Hi Yamnkela,
We understand your frustration. After five days of following up and still not receiving the clarity or assistance you're looking for, it's completely understandable that you're feeling disappointed and eager for a resolution.We can confirm that we have submitted a follow-up again with the relevant team and requested urgent feedback on your complaint. We recognise that the continued back-and-forth without a clear outcome is frustrating, and we've asked for an update to help move the matter forward.As soon as feedback is received, the team will be in a position to provide further clarity on the next steps and resolution.Kind regards,
The Mweb Team
We understand your frustration. After five days of following up and still not receiving the clarity or assistance you're looking for, it's completely understandable that you're feeling disappointed and eager for a resolution.We can confirm that we have submitted a follow-up again with the relevant team and requested urgent feedback on your complaint. We recognise that the continued back-and-forth without a clear outcome is frustrating, and we've asked for an update to help move the matter forward.As soon as feedback is received, the team will be in a position to provide further clarity on the next steps and resolution.Kind regards,
The Mweb Team
YM
Yamkela M's updateReviewer Update
08 Jun 2026, 10:47Dear MWEB.
I have not received any assistance from you guys till now, you said someone will contact me but nothing happened. What EXACTLY IS IT THAT ONE must DO to get assistance from you guys. This is so disappointing HONESTLY
I have not received any assistance from you guys till now, you said someone will contact me but nothing happened. What EXACTLY IS IT THAT ONE must DO to get assistance from you guys. This is so disappointing HONESTLY
YM
Yamkela M's update08 Jun 2026, 10:47
Reviewer Update
Dear MWEB.
I have not received any assistance from you guys till now, you said someone will contact me but nothing happened. What EXACTLY IS IT THAT ONE must DO to get assistance from you guys. This is so disappointing HONESTLY
I have not received any assistance from you guys till now, you said someone will contact me but nothing happened. What EXACTLY IS IT THAT ONE must DO to get assistance from you guys. This is so disappointing HONESTLY
Mweb's replyOfficial
08 Jun 2026, 13:14Hi Yamkela,
We understand your frustration, especially after being told you would receive contact and still not hearing anything back. We recognise how disappointing it is when expectations around support and follow-ups are not met.We have now requested the Webconnect team to follow up on your request and provide an update as a priority.We will continue to monitor the matter and ensure feedback is obtained as soon as possible so you are not left waiting without clarity.Kind regards,
The Mweb Team.
We understand your frustration, especially after being told you would receive contact and still not hearing anything back. We recognise how disappointing it is when expectations around support and follow-ups are not met.We have now requested the Webconnect team to follow up on your request and provide an update as a priority.We will continue to monitor the matter and ensure feedback is obtained as soon as possible so you are not left waiting without clarity.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 13:14
Official
Hi Yamkela,
We understand your frustration, especially after being told you would receive contact and still not hearing anything back. We recognise how disappointing it is when expectations around support and follow-ups are not met.We have now requested the Webconnect team to follow up on your request and provide an update as a priority.We will continue to monitor the matter and ensure feedback is obtained as soon as possible so you are not left waiting without clarity.Kind regards,
The Mweb Team.
We understand your frustration, especially after being told you would receive contact and still not hearing anything back. We recognise how disappointing it is when expectations around support and follow-ups are not met.We have now requested the Webconnect team to follow up on your request and provide an update as a priority.We will continue to monitor the matter and ensure feedback is obtained as soon as possible so you are not left waiting without clarity.Kind regards,
The Mweb Team.
YM
Yamkela M's updateReviewer Update
07 Jul 2026, 19:28Dear Mweb
From 30 May still no assistance at all no Wifi installed the only thing you guys keep doing is to debit money from my account. I am really disappointed in this company
From 30 May still no assistance at all no Wifi installed the only thing you guys keep doing is to debit money from my account. I am really disappointed in this company
YM
Yamkela M's update07 Jul 2026, 19:28
Reviewer Update
Dear Mweb
From 30 May still no assistance at all no Wifi installed the only thing you guys keep doing is to debit money from my account. I am really disappointed in this company
From 30 May still no assistance at all no Wifi installed the only thing you guys keep doing is to debit money from my account. I am really disappointed in this company
Mweb's replyOfficial
08 Jul 2026, 09:42Hi Yamkela,
We understand how frustrating it must be to go this long without your service being -re-installed while still seeing debits processed, especially when you’ve been waiting an extended period for progress. This is not the level of service we strive to provide. We can confirm that your account is currently in a suspended state, and we’ve arranged for our Finance Team to review it as a priority. Once your account has been assessed and updated, your query will be escalated to the team handling your installation order so they can take the necessary steps to move things forward.Your feedback has also been shared with our Service Quality Team to review the delays and improve how installation orders and billing are managed.Should you require any further assistance, please feel free to reach out via direct message here and we’ll gladly support you.Kind regards,
Mweb Team
We understand how frustrating it must be to go this long without your service being -re-installed while still seeing debits processed, especially when you’ve been waiting an extended period for progress. This is not the level of service we strive to provide. We can confirm that your account is currently in a suspended state, and we’ve arranged for our Finance Team to review it as a priority. Once your account has been assessed and updated, your query will be escalated to the team handling your installation order so they can take the necessary steps to move things forward.Your feedback has also been shared with our Service Quality Team to review the delays and improve how installation orders and billing are managed.Should you require any further assistance, please feel free to reach out via direct message here and we’ll gladly support you.Kind regards,
Mweb Team
Mweb's reply08 Jul 2026, 09:42
Official
Hi Yamkela,
We understand how frustrating it must be to go this long without your service being -re-installed while still seeing debits processed, especially when you’ve been waiting an extended period for progress. This is not the level of service we strive to provide. We can confirm that your account is currently in a suspended state, and we’ve arranged for our Finance Team to review it as a priority. Once your account has been assessed and updated, your query will be escalated to the team handling your installation order so they can take the necessary steps to move things forward.Your feedback has also been shared with our Service Quality Team to review the delays and improve how installation orders and billing are managed.Should you require any further assistance, please feel free to reach out via direct message here and we’ll gladly support you.Kind regards,
Mweb Team
We understand how frustrating it must be to go this long without your service being -re-installed while still seeing debits processed, especially when you’ve been waiting an extended period for progress. This is not the level of service we strive to provide. We can confirm that your account is currently in a suspended state, and we’ve arranged for our Finance Team to review it as a priority. Once your account has been assessed and updated, your query will be escalated to the team handling your installation order so they can take the necessary steps to move things forward.Your feedback has also been shared with our Service Quality Team to review the delays and improve how installation orders and billing are managed.Should you require any further assistance, please feel free to reach out via direct message here and we’ll gladly support you.Kind regards,
Mweb Team
Mweb's replyOfficial
06 Aug 2026, 10:27Hi Yamkela,Thank you for bringing this to our attention. We understand your concern regarding the amount that was debited, especially as you've previously raised the issue relating to your service activation and billing.We've logged your billing query with the relevant team for investigation. They'll review the charges on your account, including the activation date and previous deductions, and will provide you with feedback as soon as the investigation has been completed.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 Aug 2026, 10:27
Official
Hi Yamkela,Thank you for bringing this to our attention. We understand your concern regarding the amount that was debited, especially as you've previously raised the issue relating to your service activation and billing.We've logged your billing query with the relevant team for investigation. They'll review the charges on your account, including the activation date and previous deductions, and will provide you with feedback as soon as the investigation has been completed.Kind regards,
The Mweb Team
The Mweb Team