Very unhappy new client

New customer. Mweb are unable (or perhaps not capable??) Of sending my login and password to my phone. I must mention, that my bank account has already been debited on the 12th of June for a service I am not able ro use at all.

I was on the phone for over an hour trying to get this sorted, to no avail. I ended up trying to cancel, as I have not been able to set-up my wi-fi without passwords. I was promised a call back, but nobody bothered to phone me. PATHETIC service, a complete breakdown of service delivery.

I need Mweb to collect their Router and to credit me the monies already paid. URGENTLY