LB
Louise B
1 reviews | Active since Mar 2019
03 Jun 2026, 13:42
Very unhappy Customer
I have now been unable to send emails for three days. I am trying to run a business from home. Have held on for approximates 6 hours in the last three days for support. And it is still not fixed. I am still holding on right now and have been holding for two hours today. Been first in line for 20 minutes
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
03 Jun 2026, 13:55Hi Louise,
We understand how difficult this must be, especially when your email has been down for several days and it’s directly impacting your ability to run your business. Spending hours trying to get through to support without resolution is understandably frustrating and disruptive. This situation has not met the level of responsiveness and continuity we aim to provide, particularly for services that are critical to daily operations like email. We can see that a technical ticket (MWB***5) is currently open for your email issue and has already been escalated to the engineers for further investigation. They are currently working on this and awaiting detailed feedback to progress the fix. In addition, we have escalated the matter again with urgency, requesting that the team prioritise your case and reach out to you directly to provide an update and assist further in restoring your service.
We remain focused on getting your email service fully restored as soon as possible and ensuring you’re kept properly informed going forward.
Kind regards,
Mweb Team
We understand how difficult this must be, especially when your email has been down for several days and it’s directly impacting your ability to run your business. Spending hours trying to get through to support without resolution is understandably frustrating and disruptive. This situation has not met the level of responsiveness and continuity we aim to provide, particularly for services that are critical to daily operations like email. We can see that a technical ticket (MWB***5) is currently open for your email issue and has already been escalated to the engineers for further investigation. They are currently working on this and awaiting detailed feedback to progress the fix. In addition, we have escalated the matter again with urgency, requesting that the team prioritise your case and reach out to you directly to provide an update and assist further in restoring your service.
We remain focused on getting your email service fully restored as soon as possible and ensuring you’re kept properly informed going forward.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 13:55
Official
Hi Louise,
We understand how difficult this must be, especially when your email has been down for several days and it’s directly impacting your ability to run your business. Spending hours trying to get through to support without resolution is understandably frustrating and disruptive. This situation has not met the level of responsiveness and continuity we aim to provide, particularly for services that are critical to daily operations like email. We can see that a technical ticket (MWB***5) is currently open for your email issue and has already been escalated to the engineers for further investigation. They are currently working on this and awaiting detailed feedback to progress the fix. In addition, we have escalated the matter again with urgency, requesting that the team prioritise your case and reach out to you directly to provide an update and assist further in restoring your service.
We remain focused on getting your email service fully restored as soon as possible and ensuring you’re kept properly informed going forward.
Kind regards,
Mweb Team
We understand how difficult this must be, especially when your email has been down for several days and it’s directly impacting your ability to run your business. Spending hours trying to get through to support without resolution is understandably frustrating and disruptive. This situation has not met the level of responsiveness and continuity we aim to provide, particularly for services that are critical to daily operations like email. We can see that a technical ticket (MWB***5) is currently open for your email issue and has already been escalated to the engineers for further investigation. They are currently working on this and awaiting detailed feedback to progress the fix. In addition, we have escalated the matter again with urgency, requesting that the team prioritise your case and reach out to you directly to provide an update and assist further in restoring your service.
We remain focused on getting your email service fully restored as soon as possible and ensuring you’re kept properly informed going forward.
Kind regards,
Mweb Team
LB
Louise B's updateReviewer Update
03 Jun 2026, 14:23What does as soon as possible mean? I am desperate! I need my service restored
LB
Louise B's update03 Jun 2026, 14:23
Reviewer Update
What does as soon as possible mean? I am desperate! I need my service restored