Very unhappy customer

I'm customer no ***4 ,Deborah Summers, who paid for a service ( fibre voucher) on the 09/09/2020 and my understanding was that it should not take long than 24 to 48 hours to be connected. When we signed up it was with Mitchells fibre and have since learnt that it is no longer because they migrated over to Vuma. No new cables had to be installed, the hardware is there the connection need to be done. These are all ( I do stand under correction) subsidiary companies providing a service on behalf of the mother company MWEB. However today is the 14/09/2020 and still no fibre. I've been in contact with so many people from this company ( I might have some of the names or spelling wrong) Farenaz, Warda, Zahied an S Thomas who sold me the voucher and nobody was helpful. Instead they made me feel like an *********** client that illiterate. An attempt was made on Friday 11/09/2020 at about 11:30 after speaking to Pamela at 09:41 but I missed the call. Called back and spoke to Juwaad, by then I lost my sense of humor, at 11:46 and out of the lot he sounded like the only person who's willing to help, gave me a reference no MWB ***2 after I've written to their complaints department and to date and hour, no message, no email or a call as to let me know how far my reconnection will be. Please help.