Very unhappy about very poor service
<p>Hi, I am currently in hospital and want to make use of the mweb wi-fi hotspot called @vast. I have been trying everyday since last Sunday and made numerous calls to mweb (from my own cellphone (sometimes for more than half-an-hour)) and still haven't had any joy!! I only get transfered from the one dpt to the other. I am very unhappy...!!!</p>
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Mweb's replyOfficial
17 May 2016, 06:58Hello cilliers-retief,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed and has been escalated to the relevant team.
We would like to apologise sincerely for your frustration and we will remain in contact with you until this matter has been resolved.
Kind regards
MWEB Client Services
Mweb's reply17 May 2016, 06:58
Official
Hello cilliers-retief,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed and has been escalated to the relevant team.
We would like to apologise sincerely for your frustration and we will remain in contact with you until this matter has been resolved.
Kind regards
MWEB Client Services