Very unhappy!!!

Formal Complaint – Unacceptable Delay and Service Failure

I am writing to express my extreme dissatisfaction with the appalling level of service I have received since signing up for your so-called uncapped internet package over a month ago.

Despite countless follow-ups and empty assurances, my service is still inactive to this day. This is beyond frustrating — it is completely unacceptable. The prolonged lack of connectivity has caused immense disruption, and the utter lack of communication or accountability from your side is deeply disappointing.

Here are my account details for reference: Account ID: *** Name: Carmen Nel Cell: ***

I demand that this issue be escalated immediately and resolved without any further excuses or delays. I also expect a full explanation for the shocking delay and a firm confirmation of exactly when my service will finally be operational.

If this matter is not addressed at once, I will have no choice but to terminate my relationship with your company, move to an alternative service provider, and escalate the matter to the appropriate consumer protection authorities.

Your service has already wasted more than enough of my time and patience.