A
Ashen
1 reviews | Active since Sept 2026
06 Sept 2026, 18:51
Very terrible servic...
Very terrible service no help offered waiting 2 days now and still continue their poor service.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
07 Sept 2026, 11:50Hi Ashen,
We understand how frustrating it must have been to experience delays with your activation and feel that the assistance you received did not provide the support you were looking for. This is not the experience we aim to provide, and we appreciate how disappointing this would have been during your onboarding journey.We`ve seen that you have been in contact with our Onboarding Team and that your service has since been successfully connected. While we're pleased that the activation has been completed, we recognise that the process did not go as smoothly as it should have. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing you with a better experience going forward and ensuring our customers feel supported throughout every stage of their journey with us.If there is anything further you'd like us to assist with, please feel free to reach out to us via a direct message on Hello Peter, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must have been to experience delays with your activation and feel that the assistance you received did not provide the support you were looking for. This is not the experience we aim to provide, and we appreciate how disappointing this would have been during your onboarding journey.We`ve seen that you have been in contact with our Onboarding Team and that your service has since been successfully connected. While we're pleased that the activation has been completed, we recognise that the process did not go as smoothly as it should have. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing you with a better experience going forward and ensuring our customers feel supported throughout every stage of their journey with us.If there is anything further you'd like us to assist with, please feel free to reach out to us via a direct message on Hello Peter, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 11:50
Official
Hi Ashen,
We understand how frustrating it must have been to experience delays with your activation and feel that the assistance you received did not provide the support you were looking for. This is not the experience we aim to provide, and we appreciate how disappointing this would have been during your onboarding journey.We`ve seen that you have been in contact with our Onboarding Team and that your service has since been successfully connected. While we're pleased that the activation has been completed, we recognise that the process did not go as smoothly as it should have. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing you with a better experience going forward and ensuring our customers feel supported throughout every stage of their journey with us.If there is anything further you'd like us to assist with, please feel free to reach out to us via a direct message on Hello Peter, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must have been to experience delays with your activation and feel that the assistance you received did not provide the support you were looking for. This is not the experience we aim to provide, and we appreciate how disappointing this would have been during your onboarding journey.We`ve seen that you have been in contact with our Onboarding Team and that your service has since been successfully connected. While we're pleased that the activation has been completed, we recognise that the process did not go as smoothly as it should have. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. We remain committed to providing you with a better experience going forward and ensuring our customers feel supported throughout every stage of their journey with us.If there is anything further you'd like us to assist with, please feel free to reach out to us via a direct message on Hello Peter, and we'll be happy to take a closer look.
Kind regards,
Mweb Team