Very slow service from MWEB, PLEASE answer your calls!

Item: Mweb
Rating: 1
Author: Roy G

Re: Ticket MWB***2 -I placed a moving home order with Mweb on 17 Nov, I am moving on 4 Dec, and I have still not heard from Thinkspeed, my new fibre internet provider. I try calling MWeb constantly, but I am always made to wait for more than 30 minutes for someone to answer the call. PLEASE can someone from MWEB call me urgently

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Replies (1)

Roy G's updateReviewer Update

02 Dec 2025, 09:15

I have been on hold to MWeb moving house department for 52 minutes, and NO ONE answers. I urgently need to speak to someone in the moving house department, PLEASE can you call me urgently.
Thanks
Roy

Roy G's update02 Dec 2025, 09:15

Reviewer Update

I have been on hold to MWeb moving house department for 52 minutes, and NO ONE answers. I urgently need to speak to someone in the moving house department, PLEASE can you call me urgently.
Thanks
Roy