W
Wade
1 reviews | Active since Aug 2026
17 Aug 2026, 15:13
Very slow in complet...
Very slow in completion of order and connection of fibre line
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Mweb's replyOfficial
17 Aug 2026, 15:27Hello Wade
We understand your frustration with the time taken to complete your fibre order and get your connection activated.We’ve arranged for our Metrofibre Activations team to review your order and follow up directly with Metrofibre regarding the line status. The current response indicates: “This address has an active service – TP Installed: REQ – POA or POC for ELR.”This means Metrofibre’s records currently show an existing service or fibre connection associated with the address on your order with us. Before your order can proceed, Metrofibre needs to confirm the existing installation and provide the required proof of authorisation (POA) or proof of cancellation (POC) for the existing line/service. Until this is cleared, the network provider cannot proceed with activating the new service, as doing so could conflict with the existing connection recorded at the property.We’ve also logged a request for you to receive an email with an update and details on the way forward as soon as possible. We’ll continue working with Metrofibre to get the matter cleared so your order can progress.
Kind regards,
The Mweb Team
We understand your frustration with the time taken to complete your fibre order and get your connection activated.We’ve arranged for our Metrofibre Activations team to review your order and follow up directly with Metrofibre regarding the line status. The current response indicates: “This address has an active service – TP Installed: REQ – POA or POC for ELR.”This means Metrofibre’s records currently show an existing service or fibre connection associated with the address on your order with us. Before your order can proceed, Metrofibre needs to confirm the existing installation and provide the required proof of authorisation (POA) or proof of cancellation (POC) for the existing line/service. Until this is cleared, the network provider cannot proceed with activating the new service, as doing so could conflict with the existing connection recorded at the property.We’ve also logged a request for you to receive an email with an update and details on the way forward as soon as possible. We’ll continue working with Metrofibre to get the matter cleared so your order can progress.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply17 Aug 2026, 15:27
Official
Hello Wade
We understand your frustration with the time taken to complete your fibre order and get your connection activated.We’ve arranged for our Metrofibre Activations team to review your order and follow up directly with Metrofibre regarding the line status. The current response indicates: “This address has an active service – TP Installed: REQ – POA or POC for ELR.”This means Metrofibre’s records currently show an existing service or fibre connection associated with the address on your order with us. Before your order can proceed, Metrofibre needs to confirm the existing installation and provide the required proof of authorisation (POA) or proof of cancellation (POC) for the existing line/service. Until this is cleared, the network provider cannot proceed with activating the new service, as doing so could conflict with the existing connection recorded at the property.We’ve also logged a request for you to receive an email with an update and details on the way forward as soon as possible. We’ll continue working with Metrofibre to get the matter cleared so your order can progress.
Kind regards,
The Mweb Team
We understand your frustration with the time taken to complete your fibre order and get your connection activated.We’ve arranged for our Metrofibre Activations team to review your order and follow up directly with Metrofibre regarding the line status. The current response indicates: “This address has an active service – TP Installed: REQ – POA or POC for ELR.”This means Metrofibre’s records currently show an existing service or fibre connection associated with the address on your order with us. Before your order can proceed, Metrofibre needs to confirm the existing installation and provide the required proof of authorisation (POA) or proof of cancellation (POC) for the existing line/service. Until this is cleared, the network provider cannot proceed with activating the new service, as doing so could conflict with the existing connection recorded at the property.We’ve also logged a request for you to receive an email with an update and details on the way forward as soon as possible. We’ll continue working with Metrofibre to get the matter cleared so your order can progress.
Kind regards,
The Mweb Team
Best regards,