Very poor turnaround time.

I placed an order online for Fibre connection at my place of residence end of May. It took a week to deliver the router, then installation was another week later on the 15th of June. Up until today, the 20th of June, the internet does not work, has not been activated because the call centre agents keep telling me to wait for a sms that never comes. It was supposed to be 48 hours after installation for configuration. What could they be configuring for the whole week? I wonder if I should not cancel my order and look for a service provider that takes less than a month to connect fibre.