Very poor service received

This is my experience with MWEB so far:

1. 11/02/2019 Called in to enquire about Fibre special with Free installation - advised new sales consultant I can only move into the property I bought 02 March 2019. Requested if I must call in later - consultant advised process takes 2 weeks we can go ahead now to ensure it is in by the 2nd of March 2019

2. 13/02/2019 Installer went to site to do evaluation and met with previous owners. Complex uses open serve already so all pipes and boxes already present. Installer installed and left instructions written on box for me to activate account. ( I thought nothing of this as installation free and I could not activate as no access to new property and router delivered to old property) Installer service was fantastic I must add -Tshepho

3. 18/02/2019 Received zero invoice for installation

4. 19/02/2019 Received invoice for R305 which was already debited on the 18/02/2019. This debit was reversed by me

5. 21/02/2019 - 2702/2017 Made 7 separate calls to ********** 100 Was given the complete run around. Was promised a manager would listen to my calls and get back to me. I requested that billing period be corrected to start 01/03/2019

6. 28/02/2019 R964.96 debited from my account - still no called received from anyone at Mweb

7. 02/03/2019 Moved into my place. Setup router with technical. It was then established that there is an issue with the router. No wifi can be picked up. I have to used the Lan cable directly plugged into my laptop. After 3 calls from my side a firmware update was done. I was advised if it did not work after that to call again.

8. 04/03/2019 I made another 20minute call to try and resolve my issues. From billing statement to the over charge to the fact that I was overcharge for a product that did not work properly. I then insisted to further speak to a manager as I find it too frustrating to explain the same story 11 times over as I had before. I also advised should a manager not call me to resolve I would like to lodge a cancellation.

9. 05/03/2019 Yet another consultant called to try and resolve my technical issue. I advised that consultant that unfortunately we are passed that point. I was promised the correct person to speak to would call me. I must at least comment this was the first call I actually received from ANYONE at MWEB but it is not fair for that consultant to bear the full extent of weeks worth of frustration. I need all my issues resolved before I am prepared to move forward.

10. 07/03/2019 I still have not received a call from anyone since the call received 05/03/2019. Not even from customer retention department.