Very poor service from MWEB

Hello  Tamrin. We hear your frustration, especially given the lack of connectivity over an extended period and the difficulty you’ve experienced reaching support. At this stage, we are unable to locate the account holder's details using the information available on this platform. To ensure we can properly investigate your concerns, we’ll need the verified account holder to contact us directly so we can confirm their details and assist without delay. Once verified, we will be able to: 

•  Review the service downtime and fault history 
•  Investigate the billing during the outage period 
•  Confirm cancellation handling and support interactions 
•  Provide a clear resolution path 

We understand how important it is to resolve this quickly, and we want to make sure the correct account is accessed securely so we can assist properly. 

Kind regards, 
The Mweb Team